Hotel Mobile App Guest Request Findings in Santiago, Chile

Top  Hotel Guest Requests in Chile by Neighborhood

TheBesty is the leading mobile app for hotels in Chile.  Hotels are utilizing TheBesty Hotel App to improve hotel guest satisfaction and overall hotel revenue.  In talking with front desk staff, concierges, and our own mobile app data, we have compiled a list of the top things being requested by guests staying at hotels in different neighborhoods in Santiago,Chile.   Having the ability for hotel guests to instantly communicate with the hotel inside and outside of a given hotel property, raises the level of overall customer service, and gives hotel guests a sense that their hotel is really there for them.  We find that this level of comfort is important for all guests, but even more important for international guests that may not know the local language.   Further, giving hotel guests access to a local expert in live chat makes them feel like they are “living like a local” – something that we find hotel guests are keen to do.  We also find that hotel guests like to have local information at their fingertips such as maps, food information, and event info – something that we provide with our Local Guide.

Top Hotel Guest Requests in Providencia, Chile

  • Towels
  • Laundry service
  • Private transportation
  • Chilean cuisine recommendations
  • Restaurant reservation
  • Clean room request
  • Wake-Up Calls
  • Metro map questions
  • Nightlife recommendations
  • Tours  and activities requests
  • Restaurant recommendations
  • Luggage Pick-Up
  • Late check-out
  • Lost item requests
  • Luggage assistance

providencia1

Top Hotel Guest Requests in Lastarria, Chile

  • Towels
  • Clean Room
  • Museum recommendations
  • Tours and activity requests
  • Extra soap
  • Restaurant reservations
  • restaurant recommendation
  • Luggage Pick-Up
  • Bar recommendation
  • Metro questions

lastarria1

Top Hotel Guest Requests in Barrio Italia, Chile

  • Clean Room
  • Valet Parking
  • Dry-Cleaning
  • Restaurant reservations
  • Restaurant recommendations
  • Hiking recommendations
  • Bar recommendations
  • Gift shop recommendations
  • Wine tour recommendations
  • In-room iron
  • Extra towels

italia1

Top  Hotel Guest Requests in El Golf, Chile

  • Luggage pick-up
  • Laundry service
  • Clean room
  • Restaurant recommendation
  • Private transportation outside of Santiago
  • In-room iron
  • Extra hair dryer
  • Late check-out
  • Tour and activity recommendations
  • Wine tour recommendations
  • Valet parking
  • Luggage assistance

golf1

Top Hotel Guest Requests in Ñuñoa, Chile

  • Clean room
  • Baby stroller
  • Restaurant recommendation
  • Wake-up calls
  • Museum recommendations
  • Tour and activity recommendations
  • Live music recommendation
  • Soap and extra towels
  • Taxi service
  • Late check-out
nunoa1

If you are a hotel interested in using hospitality technology in your hotel to improve overall guest satisfaction and increase revenue through better access to services and amenities, please contact us by visiting TheBesty.

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