Oracle hospitality OPERA Cloud services is a platform for coordinating hotel objectives like the operational functions at front desk, as well as sales, distribution, reporting etc. It offers services that bring hotel’s efficiency to that next level by being comprehensive for the upcoming generations while enhancing guest’s experiences. Not only does up and coming technology such as PMS services improve guest experiences, but also by streamlining hotel business, it makes the employee-enterprise experience better too.
RoomMaster is the most powerful, flexible, easy to use, and affordable property management system.
This fully-integrated solution adapts to the needs of all types of properties, allowing you to work the way you want. roomMaster provides you with the tools to manage your business efficiently, make it more profitable, and have more time to attend to your guests’ needs.
Think about how your hotel interacts with its guests. Now think about how your hotel interacted with guests 10 years ago. What’s changed? I would bet not much, especially in terms of service. While quality service is vital, there is room for improvement in terms of just how this service is provided. With tons of room for innovation, a wave of new hotel technologies are taking over the market, designed to make your guests’ stay that much more enjoyable. With these latest advancements, not only are you able to eliminate your guests’ need to check out the tours desk at your hotel by allowing them to be able to book all sorts of activities directly from their mobile device, but they’ll also be able to communicate directly with your hotel’s concierge for any assistance they may require in their own native language.
Associate Editor, Elliott Mest, confirms in his recent Hotel Management article that
“Direct text communication between hotels and guests is going to grow in leaps and bounds in hospitality as these apps become more fully utilized in 2017”
When it comes to being a more efficient hotel, it’s about being able to visualize everything that is going on in your hotel at one time – and in one place. Do you know how many room repairs you need done? How many wake-up calls were scheduled for Wednesday’s big conference? How many VIP guests need private cars to the airport on Thursday? The key for a hotel is to have all of this data in one simple dashboard that you can access at your fingertips, and be able to make the correct decisions on where to put your time and human resources most effectively.
Hotel business intelligence is something that hotel managers are going to need to be ultra focused-on, now that their guests are demanding a better on-demand experience. How can a hotel know which guest requests to fulfill first if they don’t have a global view of the priorities of their property on a given night? Understanding guest requests and hotel tasks within a global view, is something that every hotel manager should have, and needs. In an environment where an increase in guest satisfaction has become synonym with a hotel’s increase in revenue, nothing is more important than hotel business and guest intelligence.